This policy explains what information Devela collects through this website (devela.tech), why, and who it is shared with. It does not cover information exchanged separately once a client engagement begins: that is set out in the relevant service agreement.
Who Devela is
Devela is an IT services company operating from Bosnia and Herzegovina.
You can reach us at [email protected] for anything in this policy, including a privacy request.
Information you provide
If you use a contact form on this site (the site-wide enquiry panel or the form on /contact/), we collect what you choose to enter into it. Depending on the form of contact and which service you select, that can include:
- First name
- Last name
- Work email
- Company
- What are you looking for?
- Job title
- Number of employees
- Number of supported users
- Monthly ticket volume
- Current IT support model
- Where are you now?
- Timeline
- Indicative budget
- Current site or app
- Current stack
- Current scale
- Compliance requirements
- Message
Only "first name", "last name", "email" and "company" are required; everything else is optional and only shown when relevant to the service you're asking about. We use it solely to understand and respond to your enquiry.
Information from analytics
If you accept analytics cookies (see the Cookie Policy), Devela uses Google Analytics to understand how visitors use this website: for example, which pages and services are viewed, general navigation patterns, which calls-to-action are used, and aggregate, technical information about your browser and device. Google Analytics is off until you accept it, and can be turned off again at any time from the "Cookie preferences" link in the footer.
Devela does not intentionally send names, email addresses, contact-form content, or other directly identifying information to Google Analytics. Google independently receives your IP address as part of how any web request works, and applies its own retention and processing rules to that: see Google's own privacy policy, linked below, for how Google itself handles it.
How we use this information
- Responding to your enquiry and providing the information you asked for
- Understanding which services visitors are interested in, to improve this website's content and structure
- Maintaining the security of this website and preventing abuse (spam, automated submissions)
- Complying with legal obligations, where applicable
Who we share it with
The service providers below process data on Devela's behalf, only for the purpose stated:
- Cloudflare, Inc.
- Hosts this website and serves its traffic (Cloudflare Pages).
- Web3Forms
- Receives and relays contact-form submissions to [email protected]. Web3Forms processes whatever you type into the form (name, email, company, message and any other field you fill in) in order to deliver it.
- hCaptcha (Intuition Machines, Inc.)
- Provides the spam/bot-detection challenge on the contact form. Loads only when you open or focus a contact form, not on every page.
- Google Analytics (Google Ireland Limited / Google LLC)
- Provides website analytics: only loaded if you accept analytics cookies. See the Cookie Policy for what it sets.
We do not sell personal information, and do not share it for advertising purposes.
How long we keep it
Contact-form submissions are kept for as long as needed to handle your enquiry and any resulting engagement, then deleted or anonymised. Web3Forms' own retention of the submission it relays is controlled by Web3Forms: see its privacy policy, linked above. Google Analytics data retention is controlled by Google Analytics' own settings, not by Devela directly: see the Cookie Policy for the specifics of what it sets and for how long.
Your rights
Depending on where you're located, you may have rights to access, correct, delete, or receive a copy of the personal information we hold about you, and to object to or restrict certain processing: for example, under the EU/UK GDPR if you are in the EU or UK. To exercise any of these, email [email protected]. You can also change your analytics consent at any time, see "Cookie preferences" in the footer, without needing to contact us.
International transfers
Because the providers above operate internationally (Cloudflare and Google in particular), your information may be processed outside your own country, including in the United States. Where that happens, it relies on the safeguards those providers themselves put in place (such as the EU-U.S. Data Privacy Framework or standard contractual clauses): see each provider's own policy, linked above, for the specifics of their arrangement.
Security
We use reasonable technical and organisational measures to protect the information we handle, including relying on Cloudflare's and Web3Forms' own security practices for the parts of the flow they control. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this policy as the website or the services behind it change. The date at the top of this page reflects the last substantive update.
Contact
Questions about this policy, or a request relating to your information: [email protected].